Terms and Conditions.
This section aims to bring important points to your attention. We've tried to make it as brief, easy to read, and easy to understand as possible. This does not affect your statutory rights as a consumer.
Bookings made within 48 hours of travel are not eligible for a refund and can not be transferred to a later date Prices quoted by the parking operator are complete for the period booked. However, if you are delayed, more than 12 hours or your delay results in an extended stay the operator reserves the right to charge a late return fee of £10 plus any additional days parking in the event of the delay resulting in an extended stay.Any extra stay charges will be charged at the prevailing rate. Receipts for any extra stay charges paid directly to the operator can only be issued by the operator handling the parking. Please note: ComapreTheAirportParking.com cannot issue receipts for these charges.
1.2 Price Changes:
ComapreTheAirportParking.com is committed to providing the highest standards, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers where prices go down and in some circumstances prices might even go up. Always check our web site for the most up-to-date prices. Special offers/promotions Please note any promotions or offers cannot be applied retrospectively to bookings made prior bookings or offer date. Offers are applied only to a minimum spend of £30
2. Cancellations, Refunds and Amendments
All cancellations, for whatever reason, are subject to a minimum £20 administration charge. ComapreTheAirportParking.com will provide a refund to the value of your booking less the £20 administration charge. The following conditions apply for Flexible Product cancellations all Non-Flexible Product and Super Saver Products and deals are non-refundable: All cancellations must be made by email and received during office hours 9am to 5pm Monday to Friday No refund will be made for bookings made and cancelled within 48 hours of travel. Bookings cancelled within 24 hours of travel will NOT receive a refund. Bookings extended or amended will be charged an administration fee of £10 plus the extra cost at the prevailing rate and a request for a booking extension or date change will be deemed permission to charge the method of payment used at the time of booking. If payment was made by paypal then an alternative payment method must be used. On receipt of payment an amended booking will be provided and the operator notified of the new return dates. Bookings cancelled within 48 hours of travel and with a value in excess of £40 will receive a 50% refund and will not be subject to the administration charge. Cancelled or unsed bookings are not transferable. Early returns or days not used are not refundable Refunds will be made to the credit/debit card used at the time of booking. Refunds for bookings made using PayPal will be made to the Paypal account used at the time of booking The above information also applies if a booking has been made for incorrect airport or is cancelled or unused due to a third party action. Please note the cancellation must be made by email, and recieved at our office during office hours of 9am to 5pm Monday to Friday, telephone cancellations are NOT acceptable. PLEASE NOTE: Any emailed request for changes to a booking that carry an extra charge will automatically be taken from the method of payment at the time of booking without prior consent as the request for change will be deemed to be consent to charge the extra amount due. If the payment is made by paypal then the amount MUST be paid in full by other means ie credit or debit card prior to travel, failure to comply with this will result in your booking being cancelled and No refund allowed.
It is the customers responsibility to ensure you have directions to your car park or your full arrival instructions for meet and greet If you arrive early and have not informed the operator of your early arrival he operator reserves the right to allocate a new time slot and may charge extra, or may adhere to the original meeting time. 3.3 Minimum stays: A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable unless prior agreement is made with your provider. 3.4 Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so. 3.5 Insurance: All operators insurance are for road risks only,and cover the operators drivers to move the vehicle to and from the airport or such storage areas as required by the operator. Any claim for damage while the vehicle is stored how so ever caused unless the damage is caused while moving the vehicle . Must be claimed from the individual owners insurance.
3.6 Complaint Procedure:
All complaints regarding the provision of service (Not Damage) must be received by email within 24 hours of return to the UK any complaint received after this time will not be considered.Damage complaints will only be considered if noted at the time of return of the vehicle.
All Parking is subject to the terms and conditions of ComapreTheAirportParking.com and the customer accepts ComapreTheAirportParking.com is the booking handling agent and that all claims regarding damage or loss caused by the customers chosen operator while moving vehicles must be claimed from the operators insurance and reported to the operator at the time of collection. ComapreTheAirportParking.com are not responsible in any way once the vehicle has been handed over to or returned by the operator OR WHILST IN THE CARE OF THE OPERATOR The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is parking in the car parking area and was not directly the fault of the operator, any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of the operator BEFORE leaving the airport. No liability whatsoever will be accepted if this is not adhered to.
Your vehicle must be roadworthy and hold a current road fund licence if your vehicle is not roadworthy or does not display the road fund licence or you cannot show proof of a new application at the time of your collection you will be refused the service and NO refund will be eligible. We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused. We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle. Damage to glass- tyres- wheels headlamp clusters etc due to adverse road conditions ie flying debris-potholes are not covered and no compensation will be payable in the event of accidental damage to the above.
The company Cannot accept liability for damage to vehicles or other property arising from acts of nature at the Car Park(s). The Company will not accept responsibility for damaged windscreens or otherglass, other than where the damage is proved to be caused by the Company's negligence.The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damage or punctured tyres,only where it is proved to be caused by their negligence where the same is proved and to the extent that it is proved by their negligence, willful default or statutory duty. The Company reserves the right to move the vehicle by any appropriate means necessary should the vehicle fail to start, to ensure the efficient operation of the Car Park The Vehicle will be checked for damage upon arrival, the operators do not record minor damage i.e. stone chips, scuffs, scratches, or dents .
HMRC VAT Receipt Guideline The HMRC states that a full VAT invoice/receipt can only be obtained from the principal operator handling your parking as under HMRC guidelines CompareTheAirportParking.com act solely as an Agent and therefore are unable to supply a VAT invoice and can only show the Gross Payment of your parking,
See HMRC Guide to Agents sections 22.5 and 23.1 You may of course request one from the operator you have chosen. FOR CLARIFICATION THE TERM OPERATOR REFERS TO THE COMPANY HANDLING THE STORAGE OF THE VEHICLE THE TERM BOOKING AGENT REFERS TO ComapreTheAirportParking.com PLEASE NOTE: ANY CLAIMS FOR LOSS MUST BE MADE DIRECT TO THE PARKING OPERATOR.ALL VEHICLES ARE STORED AT OWNERS RISK. Due to increased bank processing charges there is a booking fee now applied
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0207 1297 309