Airport Transfer Terms & Conditions
You will automatically receive an 'CAP Travel Extras Ltd Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Onward Travel Solutions Ltd will not refund you if you have forgotten to take this with you.
CAP Travel Extra Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Onward Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Onward Travel Solutions Ltd accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
CAP Travel Extra Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Onward Travel Solutions customer services team immediately.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
CAP Travel Extra Ltd use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We do not charge for the 1st hour's waiting time after the plane has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata' Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.
CAP Travel Extra will accept any cancellation made as long as there is at least 24 hours notice however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.
If you do not receive an email from CAP Travel Extras Ltd confirming the cancellation we have not received it. In this case please call our out of hours number which is 0800-069-9250 Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.
All Update other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd’s customer services
Please note that some calls may be recorded for training purposes.
0747 9310 252
0207 1297 309