How to Contact Stansted Airport Parking?

 

How to Contact Stansted Airport Parking?

 

Navigating airport parking can be one of the most stressful parts of travel. Whether you're trying to find a contact number, understand a parking charge, or get help on the day, knowing exactly who to call and when is crucial. If you're searching for how to contact Stansted Airport Parking, you've come to the right place. This comprehensive guide provides all the official Stansted Airport parking contact numbers and goes several steps further. We will explain the airport's new barrierless payment system, detail your options for picking up and dropping off, and offer expert advice to ensure a smooth, hassle-free start to your journey. Let's demystify Stansted Airport parking together.

Official Stansted Airport Parking Contact Numbers

For issues directly related to the official car parks at London Stansted Airport, including pre-booked parking, the following contact information is correct as of 2025. The airport's parking is managed by APCOA on their behalf .

Service Contact Method Details

· General Parking Enquiries & Payments: 0345 017 5046 (Monday - Friday, 8:00 AM - 5:00 PM)
· Automated Payment Line (24/7): 0345 017 5046  (Use this for the Express Set Down charge)
· Refund Requests: Refunds.MAGparking@apcoa.com
· General Email Enquiries: GeneralEnquiries.MAGParking@apcoa.com
· Stansted Airport Main Switchboard: +44 (0)870 000 0303(For general flight & airport info, not parking-specific)

Understanding Stansted's Pick-Up and Drop-Off System

A major source of confusion and unexpected charges for drivers at Stansted is the Express Set Down area. Unlike traditional car parks, this zone is now barrierless, meaning you drive straight in without taking a ticket .

 How the Barrierless System Works

· Automatic Number Plate Recognition (ANPR): Cameras record your vehicle's registration number as you enter and exit the Express Set Down area .
· Pay Later: You must pay for your visit by midnight the following day after your drop-off or pick-up .
· Payment Methods: Payment can be made online via the official Stansted Airport payment portal or by calling the automated phone line: 0345 017 5046 . You cannot pay at a machine as there are none.

 

You can avoid the Express Set Down charge entirely by using the official free option.

· Mid Stay Car Park: This is your best bet for a free pick-up or drop-off. It is free for the first 60 minutes . A free shuttle bus operates between the car park and the terminal, with a journey time of just a few minutes. This is ideal if you are waiting for a passenger whose flight has landed.

Frequently Asked Questions (FAQ)

1. I have pre-booked official Meet & Greet or Valet parking. Do I need to pay the Express Set Down charge?

No, you are exempt. If you have a pre-booking for the official VIP Valet service, you do not need to pay for entering the Express Set Down area . Always confirm this with your parking provider when you book.

2. Are Blue Badge holders exempt from the Express Set Down charge?

No, there is no exemption for Blue Badge holders. All vehicles using the Express Set Down area must pay the charge. However, if you require more than the 15-minute period, you should speak to a traffic marshal on-site for guidance .

3. I’ve received a Parking Charge Notice (PCN), but I pre-booked parking. What should I do?

If you believe the charge was issued incorrectly, you have the right to appeal. You must do this directly with APCOA by visiting their website and following the appeals process .

4. My taxi is dropping me off; who pays the charge?

The responsibility for payment lies with the owner of the vehicle. It is expected that this cost will be included in your taxi fare, but it is wise to confirm this with your taxi company in advance .

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Conclusion

Knowing how to contact Stansted Airport Parking and understanding its systems is the key to a stress-free journey. Remember the crucial number for parking enquiries and payments is 0345 017 5046, and for the free alternative, head to the Mid Stay Car Park. By being informed about the barrierless Express Set Down and your parking options, you can avoid unnecessary charges and start your trip on the right foot.

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